Returns & Cancellations

14-Day Return Policy

We accept returns within 14 days of purchase on all products that are unmounted or installed, and brand new in the factory boxes. WHEELS THAT HAVE BEEN MOUNTED ARE NON-RETURNABLE.

Restocking fees up to 20% may apply. Buyer pays return shipping unless products are damaged or incorrect in which case we will work with you directly to resolve the issue.

Wheel and Tire packages cannot be returned as new because they have been mounted, so please inspect for damage prior to signing for delivery and check fitment prior to installing and driving" on them.

 

Return Procedure

In order to obtain a Return Merchandise Authorization (RMA) number, please contact Dually Wheels Customer Service at  888-505-0987 to initiate a return Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time

Return Address:

Duallywheels.com
2177 Harbor Blvd.
Costa Mesa, CA. 92627

 

Order Cancellation Policy

All order cancellations require approval first from an authorized Duallywheels.com representative. Order cancellations prior to shipping are subject to 6% cancellation processing fee for refunds. We may waive this 6% cancellation processing fee if customer is requesting to change order in lieu of a refund. Order cancellations after shipping are subject to 6% cancellation processing fee for refunds and customer is responsible for return shipping.

WE ARE HERE TO HELP! CONTACT US PRIOR TO PLACING ANY ORDER WITH ANY QUESTIONS OR CONCERNS YOU MIGHT HAVE.